Privacy Policy

We are sensitive to the scenario that we would be dealing with data and information of a personal nature. By using this website (i.e., www.verteil.com) (“Site”) and providing your personal information, you consent to the terms of our online privacy policy (“Privacy Policy” or “Policy”) and to our processing of such personal information for the purposes explained in this policy. By registering on the site or by subscribing to a product/service and providing your information (such as your name, age/date of birth, citizenship, identification documents, etc.,), you agree that this action constitutes a consent, for the purpose of applicable laws, to receive information about products and services from Verteil Technologies Private Limited (“Verteil”). You hereby consent to our contacting you pursuant to the business relationship established using the information you provide to us and to process and/or store any such information for the purpose of delivering our services to you and as may be required under applicable laws.

Information we collect and that you provide:

Verteil processes information that is either anonymous or personally identifiable. The anonymous information includes the pages you view on our Site, the search terms you enter into our search utility, your IP address and the operating system, browser software and internet service provider you use, IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyze trends and administer the site.

The information we learn from customers helps us personalize and continually improve your experience of our Site and the utilization of our services. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Site or give us in any other way, including but not limited to name, telephone number, address, age/date of birth, citizenship, identification documents, email ID, phone number, etc. You can choose not to provide certain information, but in such event you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future services for you, improving your experience of our Site and/or communicating with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Site or advertisements and other content served by or on behalf of Verteil on other websites.
  • E-mail Communications: We may use your email ID for verification purposes and for intimating you on your booking confirmation or updates related to a booking. If you do not wish to receive promotional communications from us then please unsubscribe by clicking on the unsubscribe link in the email or write to us at dpo@verteil.com.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information.

Cookies

We may track your movement within the Site, the third-party website pages from which you were referred, your use, access times and browser types. We use this information to gauge the effectiveness of our Site, track information for statistical purposes and to improve the products and services we provide. We use the standard "cookie" feature of major browser applications and other data capture mechanisms that allow us to store data about your visit to our Site. We store information that we collect through cookies, log files and other tracking technology. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Cookies help us learn which areas of our site are useful and which areas need improvement. The cookies or other data capture mechanisms may obtain personally identifiable information about you. You may configure your browser to prevent cookies from being set on your computer. If you reject cookies, you may still use the Site, but your ability to use some areas of the Site may be limited and you may not be able to use certain features of the Site.

Data Retention

We retain your personal information for a period no longer than is required for the purpose of utilizing our services and as required under any applicable law. We may retain data related to you if there is a legal obligation to retain the data; if required to comply with any applicable statutory or regulatory retention requirement by law; if we believe it may be necessary to prevent fraud or future abuse; to enable Verteil to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.

Sharing of Information

We may share/disclose your personal information internally with our group companies or with other third parties and affiliates to better provide our services or to allow you access to products and services offered by them.

Some of the instances where we may share your personal information are:

  • With any relevant third-party service providers such as an airline, hotel, activity service provider(s) who provide the end services who may contact you additionally in relation to the services you have requested. You should review their privacy policy and terms of use before sharing any information with them to understand how they process your personal information.
  • With our data processors who provide storage and other related services to you on our behalf such as cloud service providers, customer service providers, survey distributors or any other third-party for the purposes of prevention, detection mitigation, and investigation of fraudulent or illegal activities related to our services or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security, compliance with our legal obligations, enforcement of our user agreement, facilitate our marketing and advertising activities.
  • With outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality.

• With our group companies or affiliates who need to know or have access to such information in relation to provisioning of services.

  • With government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
  • With any relevant third-party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
  • We adhere to appropriate security measures to protect your personal information while we share with them for processing. Further, wherever applicable, we bind these third parties with appropriate agreements and require them to process your personal information only for specific purposes along with confidentiality and with appropriate security measures.
  • When you use a co-branded service (a service operated with a partner of Verteil), or register or otherwise provide information on a co-branded site, you grant us permission to pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within those services.
  • We may share your information with our partners such as your name, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine user information about you received from Verteil with information about you from other sites or services; and (iii) place or recognize a unique cookie on your browser.
  • Due to the international nature of our business and in connection with the purposes set out in this Privacy Policy, we may share your personal information internationally with our subsidiaries sales partners, and to other third parties located in countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. We would ensure appropriate security measures while we transfer the information.

    • Usage by Children

    We don't knowingly collect, maintain or sell products or services to people under age 18 or use personal information from our Site of children under age 18. Children should seek the consent of their parents before providing any information about themselves or their parents and other family members online.

    You can visit this Site without revealing any personal information about yourself. However, some pages on this Site may require registration to access. We collect this information to better understand your needs and provide you with better services. If you choose not to provide the information, you may still access the other pages of our Site. To access certain services or offerings you may be requested for personal information to enable Verteil to contact you from time to time by either email, postal mail, Whatsapp, SMS or other means; to provide you with the information about the products and services offered by Verteil, special deals and promotions that may possibly be of interest to you; to measure consumer interest in our products and services; to customize the user experience; enforce the legal terms or any subscriber agreement

    which govern your subscription for services; perform market research; offer you extension of services; or to detect and protect against error, fraud and other criminal activity. While providing such information you accept that Verteil may use personal information about you to improve the Site, review the usage of the Site, the content and design of the Site, improve our promotional efforts, the product offerings and services.

    To the extent that you do provide us with personal information and should you need to update or correct that information, you may send updates and corrections about your personal information to dpo@verteil.com and we will make all reasonable efforts to incorporate the changes in your personal information. You may opt-out of use of your information as set forth by contacting us at 1800 889 2000.

    Verteil at its discretion may update this policy and will notify you about significant changes by placing a prominent notice on our site.

    Usage Terms, Notices, and Revisions

    If you choose to visit this Site, your visit and any dispute over privacy is subject to this Policy and our terms associated with the use of our Site. This Policy shall at all time be subject to and governed under the laws of India.

    If you have any concern about privacy at Verteil, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and tany associated terms will change also; but you should check our Site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

    Grievance Officer

    If you, at any time, should you wish to:

    1. Enquire about this Policy or about how we may manage, protect and/or process your information; or
    2. Complain about the way we manage, protect and/or process your information, please reach out to our Grievance Officer, whose name and contact details are provided below as per the Information Technology Act, 2000 and Rules made there under:

    Name: Mr. Nevin Perumana Email Id: dpo@verteil.com

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    Last updated on 26th March 2024

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    Verteil employees gather together for a team outing

    Founders Note

    Jerrin
    Satheesh
    Verteil’s founders, Jerrin Jos and Satheesh Satchit, have over two decades of experience developing new generation Passenger Service Systems (PSS) for the airlines industry.
    ‍
    Initially, they were involved with developing systems within the traditional airlines Global Distribution System (GDS) framework, which is a text and numbers only system that uses decades old EDIFACT protocol. This period helped them realise that there were serious limitations to the GDS, particularly in terms of content, ancillary services and any other information that passes between air service providers and travel agents.

    An ancillary service often provides a great revenue channel for airlines if journeys could be personalised. But with GDS, personalisation and customization were quite restricted, not just for the passenger but also for travel agents. Less options for meal selections, a requirement for agents to strictly adhere to guidelines or else incur hefty penalties and time lost in ticket confirmation were just some of the issues plaguing the industry. 

    With the arrival of IATAs New Distribution Capability (NDC) in 2014, a protocol that permits us to engineer products and services that are delivered over the internet, the Founders decided that the time was right to carve out a path that would harness the potentialities of this new wave technology.

    Thus, Verteil was founded in Kochi, Kerala in 2016, as a premier airlines retailer that provides an integrated and efficient travel experience with flights and ancillaries, easing the strain on passengers and agents alike. Using the prowess of NDC, Jerrin and Satheesh are spearheading a movement in the airlines industry that is set to revolutionise its retailing sector, opening integrated revenue streams for the airlines industry, and creating a wholesome, one-stop experience for users.

    Leadership Team

    Jerrin Jos

    Founder & CEO
    • 21 years of  Airline IT experience
    • Architected & developed new gen PSS at IBS Software
    • Influential role in the team that obtained industry’s first IATA NDC certification for an airline reservation system
    • Implemented and operated mission critical systems for airline customers globally

    Satheesh Satchit

    Co-founder & CPO
    • 18+ years Airline IT experience
    • Part of the core business team that developed new gen PSS at IBS Software
    • Deep domain expertise in Inventory, Scheduling functions
    • Worldwide PSS implementation experience including migration & multiple system integrations

    Prajoth Kumar

    Head of Business Development
    • 18+ years experience, with 16 years in Airline PSS and Travel Commerce
    • Managed Sales, Pre-sales, Implementation teams previously
    • Previous stints in Marketing Communications, Market Research and Public Relations with leading tech brands

    Nevin J perunama

    Chief Technology Officer
    • 21+ years Airline IT experience
    • Led architecture, development, migration, re-engineering of 2 airline PSS – at IBS Software and flydubai
    • Hands on technologist and believer in open source, lean development and rapid delivery
    • Early adopter of cloud native methodologies and tools

    Abdul Bijur V A

    Chief Growth Officer
    • Driving growth & strategic initiatives for Verteil.
    • MBA from IESE, Barcelona
    • Prior roles in P&L management, Product management, Sales, Consulting, Engineering
    • Keynote lectures at various events covering engineering, automation, infrastructure, IaaS, cloud computing

    Alfred Mwalili

    Sales Director - East Africa
    • Over 18 years of airline experience with proven achievements as Head of Sales, Business development and Country Manager
    • A natural leader and team player with a respectable track record of excellence in sales and revenue development, who has held important managerial positions in the airline business.

    Idicula Phillip

    VP People Operations
    • 18+ years - BA, Process Engineering, QA, Service Delivery, PM Office in airline domain & HR management
    • Headed Talent Management & Business Partner HR  for Consulting and domain services (1000+ employees) at IBS Software
    • Certified scrum master & agile coach

    Rohit Awasthi

    Senior Director Marketing
    • Over 20 years of experience with proven achievements in Marketing, Business development, building communities and user engagement
    • Started and ran his own marketing agency for 6 years with a team of 100 people

    Biju George Varghese

    Senior Director Sales - Middle East
    • Over 20 years of airline experience with proven achievements in Operations, Business Development and Relationship Management. 
    • An instinctive leader and team player who has held key management positions in the airline industry
    • Core competencies in Commercial Leadership, Revenue Management, Sales Operations, Network Planning & Commercial Strategy.

    Tetsuya Joko

    CEO, Verteil Japan Inc
    • An evangelist of NDC and head of operations in Japan market
    • A 35-year veteran in the Japanese civil aviation industry who has a proven international project management record with over 30 years of experience in Japan, the Unites States and Germany. 
    • A founder and Representative Director of 7Skies Inc.
    • MBA and PMP holder who provides project management training as a Part-time lecturer at the Graduate School of Hokkaido University

    Verteil Technologies is a leading travel tech company and NDC aggregator fully focused on phasing out legacy airline distribution space with its new direct connect distribution system, based on IATA’s New Distribution Capability (NDC)

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